Application for insurance company

We use artificial intelligence to determine the risk in a speech during an online phone call. We use machine learning models in the application, which is a huge step forward from the current way of processing insurance claims. Most of us once had experience with the traditional way of reporting insurance claims. The process of processing them was controversial in many cases.

Voicana allows you to automatically classify insurance claims while talking to phone systems. Voicana risk analysis using artificial intelligence engages in an unlimited number of phone calls simultaneously. The AI application analyzes each call individually. It evaluates the insurance claimant and compares the emotions in the speech with real-time machine learning models. The app evaluates emotions. It quantifies and evaluates the emotions in the speech to the pattern contained in the model. Giving the customer service representative information about the level of risk contained in the speech in each word as it is spoken.

Voicana combines the ease and efficiency of reporting insurance claims over the phone with customizable, highly sophisticated machine learning models. Models trained on thousands of samples of speech recordings. By using several machine learning models in parallel, voicana's presented speech rating risk is highly accurate. The applications offer reliable, valuable information to users, saving insurance companies tens of millions each year.

Automating the insurance claims risk assessment process to lower costs, reduce fraud and speed up policyholder settlements

Insurers are entering an era of digital claims transformation. A transformation supported by artificial intelligence applications, the expertise of medics, psychologists, criminologists, linguists and the analysis of thousands of phone calls. In-depth expert knowledge combined with the programming skills of machine learning programmers sprinkled with the ability to manage the project of creating artificial intelligence applications, that's how voicana was created. Online speech risk assessment, is the result of the artificial intelligence application. The application of voicana in an insurance company seamlessly speeds up the customer service process. It generates savings in terms of streamlining the process, spending less on insurance appraisers and reducing the insurer's carbon footprint.

• Get to know your customers in ways previously impossible. Get to know their emotions. Here and now. So that you can offer them better insurance services.
• Make better decisions based on real data. Create a transparent decision-making model right from the stage of reporting insurance claims.
• Eliminate bias. Base your decisions on proven machine learning models. Models proven on thousands of record examples.

Voicana is an advanced AI application for insurance companies that uses machine learning. The application analyzes risk in speech in real time. It offers vital support to customer support departments at insurance companies. By creating an advanced machine learning model, the app is a powerful tool for supporting insurance company employees. By optimizing insurance claims identification processes in real time. Insurance companies are using the app to evaluate reported insurance claims to address their most pressing business challenges. Segmenting insurance companies' customers allows them to significantly streamline the insurance claims handling process. A fast and seamless low-risk customer service process saves significant expenses and allows insurance company employees to focus on processing unsubstantiated insurance claims.

For years, we have been creating and developing voicana, a scalable AI application for insurance companies, to help meet today's customer demands.

Improved customer experience

Increase the speed of processing insurance claims. Those legitimate ones you don't have to verify. Create trust with customers and customers with the insurance company. Ensure an empathetic and personalized customer experience.

Save time and money

Reduce the time and expense required to verify insurance claims. Justified ones, the ones you will process automatically. Save the fuel expenses and time required to verify claims at the point of loss.

Take advantage of AI in insurance

Act quickly and efficiently, automate the insurance customer service process by implementing an application with artificial intelligence algorithms at its heart. Create a modern work environment based on trust and AI technology.

Streamline customer service

At the heart of every insurance company are people, at voicana we understand that taking care of customers requires a combination of many, different elements. Empathy, efficiency and compliance.

Reduce your customer loss rate

Voicana optimizes the handling of insurance claims. It significantly and directly impacts insurance companies' customer satisfaction and retention by streamlining the insurance claims handling process. The application reduces the repetitive monotonous work of insurance companies' customer service staff. It gives additional time to better serve more demanding customers, more time for more insightful analysis of more difficult insurance claims.

The application analyzes the risk in speech, makes an expected and positive change in the customer service area of insurance companies. It improves the environment and culture of the customer service department. Efficient customer service in insurance helps create a situation in which insurance holders understand and are appreciated. Such a situation contributes significantly to reducing customer loss rates.

Efficiency

By using an application that streamlines the claims review process, an insurance company increases the efficiency of its customer service process. An insurance company is redefining the efficiency of its customer service department by implementing a pioneering AI application.

See the speech risk analysis application in action. See how voicana will save you millions.

See how voicana will improve your customers' opinion of your claims handling and insurance claims process.

Process more insurance claims quickly and efficiently. Fast track processing of legitimate insurance claims. Better customer service for your customers.

You work for an insurance company. You have millions of customers. You handle thousands of insurance claims every day. Your goal is to reduce insurance fraud. Voicana is designed just for you.

Discover hidden information about every conversation

Analyze every phone call. Take advantage of AI and machine learning models. Improve customer service. Increase policyholder satisfaction. Reduce retention.

Generative answers to critical questions

Implement voicana to significantly improve the insurance claims handling process. Create a more comfortable work environment for those in customer service. Allow AI applications to identify risks online.

Artificial intelligence application built from the ground up on speech recordings

Voicana uses machine learning models to provide users with the most accurate speech risk assessments possible. New speech examples and assessments are constantly being added and qualified to ensure the best possible speech risk assessments are created.

Available immediately

Start your speech risk analysis immediately, with no training required. Take advantage of voicana's integration capabilities with the IT system you use in your customer service center. Use the prompts for additional questions to get more information about an insurance claim.

All your data in one place

We are the authors of Voicana, it is our proprietary application. We have created the ability to connect it with any open IT system. Using voicana, you can both export and import policyholder data into other IT systems.

Created to handle any number of calls

Our dedicated servers are capable of handling thousands of requests at any given time. Based on millions of speech recordings, the machine learning models used create hundreds of millions of data points guaranteeing very high efficiency and accuracy of risk assessments. We built voicana from the ground up to serve any insurance company with tens of millions of customers.

Insurance companies face challenges every day

High cost of serving customers

Repetitive, inefficient processes for handling customer claims. These lead to the creation of bad customer reviews of insurance companies.

Low customer satisfaction

No matter how quickly legitimate insurance claims of customers are processed. The process always takes too long from their point of view.

Struggling for growth

Loss of customers. Every profitable customer who abandons an insurance company is a real loss. The cost of acquiring new customers is constantly rising.

Support claims management through artificial intelligence

Equip your customer service staff with a fast and effective AI application that assesses the speech risk of an insured reporting an insurance claim. Increase the speed of insurance claims processing. Leverage artificial intelligence in insurance. Protect the environment by reducing on-site analysis of insurance claims, including fuel expenses.

Voicana for insurance claims

Offers dedicated features that enable real-time analysis of the risk contained in a caller's speech.

Online insurance claim evaluation

We have a proven machine learning application. Every customer service call is analyzed in real time and assessed based on the risk contained in the speech to maintain quality service.

Experience a new way of evaluating insurance claims

Insurance companies are undergoing a digital transformation. Data, including speech , is an important value and resource. Data is a competitive advantage. See how voicana enables you to save millions but also the environment.

Reduce risk, increase efficiency of insurance claims management operations

Reduce insurance fraud

The application allows you to evaluate each insurance claim call online. You set the baseline level of risk you can accept. Insurance company employees have more time to analyze riskier insurance claims more thoroughly.

Streamline the way you process insurance claims

Change the way you operate already at the level of submitting an insurance claim. Align your strategy in a way that reflects each customer's unique risk profile. Leverage dedicated artificial intelligence in insurance.

Reduce uncertainty / Reduce risk in insurance

A different approach to risk will help you achieve better financial results. It will differentiate you in a competitive market. Call risk assessment will help you serve your customers more efficiently. Provides tangible benefits and owned action options to better serve policyholders and optimize risk management.

Cost reduction and improved operational efficiency

Automatic risk assessment of the insured filing an insurance claim. Knowledge-based outcome and artificial intelligence. Reduction of customer service costs by reducing the time to process legitimate insurance claims. Streamlining policyholder service operations through speech biometrics and machine learning. Automation of telephone call handling.

Increased customer satisfaction

Fast and seamless processing of legitimate insurance claims. Automatic assessment and risk qualification of reported insurance claims in real time. Reduce service time and increase customer satisfaction by enabling customers to be informed about the claims process.

More secure authentication

Minimize the assessment time of reported insurance claims. Intelligent and automatic online claims processing based on a conversation with the insured. Significant savings in handling insurance claims, by dealing only with those with higher risks.