Prosodic analysis:

• Evaluation of speech features, such as melody, tempo, and intonation, for detecting emotion and intention.

Emotion detection:

• Identification of emotions in speech, such as aggression or stress, to indicate possible abuse.

Real-time analysis:

• Evaluate speech on the fly, enabling quick decisions based on observations.

Risk assessment:

• Classify risk as low, medium or high, speeding up case analysis.

Process automation:

• Automated call analysis for efficient risk management and claims settlement.

Trend analysis and reporting:

• Identify patterns and generate analytical reports and recommendations for action.

Minimizing financial risks:

• Reduce losses through fraud detection.

Increasing process efficiency:

• Faster settlement of claims, shorter waiting times.

Improving credibility and reputation:

• Building customer trust and loyalty.

Cost optimization:

• Reducing costs and managing more efficiently.

Increasing competitiveness:

• Standing out in the market with modern tools.

Improving customer experience:

• Fast, fair service that builds loyalty.

Advanced algorithms for analyzing audio and speech characteristics allow rapid identification of callers' truthfulness, providing an effective tool in combating insurance fraud.

Real-time risk assessment of insurance claims with artificial intelligence

Online speech analysis extracts information far beyond words and their blushes. Find out what emotions and risks are contained in the speech of an insured reporting an insurance claim. Go deep into emotion analysis and extract data to identify risks in the speech. The six basic emotions according to Ekman are anger, disgust, fear, happiness, sadness and surprise, and the emotional values arousal, dominance and valence. Use the data you have by recognizing the emotion in the speech learn the risk in the caller's speech. Take advantage of the basic characteristics of the speech through indicators relating to prosody, including pitch, volume, rate of speech and intonation.

How does voicana work?

Every utterance, of every person, contains data. In addition to the spoken words, which are very important, speech contains additional information. Voicana analyzes speech in real time, compares the way a person speaks with an artificial intelligence model, and on this basis determines the risk of the speaker's speech. Every relevant expression of speech is evaluated. You can use the data you have in assessing the risk of insurance claims submissions. You can assess speech risk based on the insured's first contact. You can analyze the data, learn about the information that the insured, the insurance claimant has included in his speech. You can acquire significantly more information about the insured and the resulting loss.

Voicana was created using the latest in 2024 solutions and advances in machine learning. We used thousands of speech samples in the process of developing the AI application. We created the application based on a combination of several machine learning models, which allowed us to achieve very high accuracy of results.

Voicana adapts to insurance fraud challenges, risk appetite and organizational goals.

We offer the most advanced AI application for insurance. An application that analyzes online risk in speech, very easy and readable for insurance companies' customer service personnel. An application that makes it possible to significantly reduce the number of insurance claims frauds faced by insurance companies.

User support and training

You don't have to fight unsubstantiated insurance claims alone. Voicana fills us with pride that allows us to offer an advanced AI application for insurance companies. An application that enables you to achieve significant savings related to legitimate and unsubstantiated insurance claims.

A dedicated customer support team is able to support voicana users quickly and efficiently. Teams dedicated to user support, software development, data analysis

Along with a dedicated account manager, three dedicated teams for integrations, product support and data science will ensure maximum use of AI applications. Users of voicana can efficiently and quickly service their customers, many insurance claims. We create and develop voicana so that insurance companies can offer a better experience to their customers, every day.